Service FAQ

There is a high chance that the printer is broken.
➡ Please consult with our representative.

There might be a change in the cuff size setup.
➡ Select the NIBP on the right using the rotary→ Select the right cuff size at ‘CUFF SIZE’ menu Cuff Size : NEO(newborn) / PED(Pediatric) / ADT(Adult)

If it’s not resolved, reset to default.
➡ Select NiBP category on the right using the rotary → Select INFLATION SET : 170mmHg→ Select OK

Exchange the cuff and if the symptoms are same, please consult with our representative.

Select the blood pressure shape on the right→ Set the automatic measuring time → select OK

For example : Measurement can taken once every hour if the setup was in intervals of 60 min.

Setup the volume.
➡ Select SpO2 on the right using the rotary→ Select RATE VOLUME→ Select MAIN MENU

Try to exchange the finger probe sensor and if the symptoms persist, please consult with our representative.

Select the human figure on the left using the rotary. →Select ‘ADMIT’ →
Select’Yes’

Select Gear wheels shape → Select ‘Setup’ → Select ‘System Information’→
Select the wanted Language → Select ‘OK’

Please replace the adaptor and if the same symptom persists, please consult with our representative.
➡ We recommend using the company’s adaptor.

There is a high chance that the printer is broken.
➡ Please consult with our representative.

Please disable the printing alarm.
Select the bell on the left using the rotary → Select ‘ALARM PRINT OFF’ →
Select ‘MAIN MENU’

There might be a change in the cuff size setup. ➡ Select the NIBP on the right using the rotary→ Select the right cuff size at ‘CUFF SIZE’ menu
Cuff Size : NEO(newborn) / PED(Pediatric) / ADT(Adult)

If it’s not resolved, reset to default.
➡ Select NiBP category on the right using the rotary → Select INFLATION
SET : 170mmHg→ Select MAIN MENU

Exchange the cuff and if the symptoms are same, please consult with our representative.

Setup the volume.
➡ Select SpO2 on the right using the rotary→ Select RATE VOLUME→ Select MAIN MENU

➡Select SpO2 on the right using the rotary → Select ALARM → Set ALARM SOUND to ON → Select MAIN MENU

Try to exchange the finger probe sensor and if the symptoms persist, please consult with our representative.

Please replace the adaptor and if the same symptom persists, please consult with our representative.
➡ We recommend using the company’s adaptor.

There is a high chance that the printer is broken.
➡ Please consult with our representative.

There might be a change in the cuff size setup.
➡ Select the NIBP on the right using the rotary→ Select the right cuff size at ‘CUFF SIZE’ menu Cuff Size : NEO(newborn) / PED(Pediatric) / ADT(Adult)

If it’s not resolved, reset to default.
➡ Select NiBP category on the right using the rotary → Select INFLATION SET : 170mmHg→ Select OK

Exchange the cuff and if the symptoms are same, please consult with our representative.

Select the blood pressure shape on the right→ Set the automatic measuring time → select OK

For example : Measurement can taken once every hour if the setup was in intervals of 60 min.

Setup the volume.
➡ Select SpO2 on the right using the rotary→ Select RATE VOLUME→ Select MAIN MENU

Try to exchange the finger probe sensor and if the symptoms persist, please consult with our representative.

Select the human figure on the left using the rotary. →Select ‘ADMIT’ → Select’Yes’

Select Gear wheels shape → Select ‘Setup’ → Select ‘System Information’→ Select the wanted Language → Select ‘OK’

Please replace the adaptor and if the same symptom persists, please consult with our representative.
➡ We recommend using the company’s adaptor.

There is a high chance that the printer is broken.
➡ Please consult with our representative.

Please disable the printing alarm.
Select the bell on the left using the rotary → Select ‘ALARM PRINT OFF’ → Select ‘MAIN MENU’

There might be a change in the cuff size setup.
➡ Select the NIBP on the right using the rotary→ Select the right cuff size at ‘CUFF SIZE’ menu Cuff Size : NEO(newborn) / PED(Pediatric) / ADT(Adult)

If it’s not resolved, reset to default.
➡ Select NiBP category on the right using the rotary → Select INFLATION SET : 170mmHg→ Select MAIN MENU

Exchange the cuff and if the symptoms are same, please consult with our representative.

Setup the volume.
➡ Select SpO2 on the right using the rotary→ Select RATE VOLUME→ Select MAIN MENU

Try to exchange the finger probe sensor and if the symptoms persist, please consult with our representative.

Select the human figure on the left using the rotary. →Select ‘ADMIT’ → Select ‘Yes’

Please replace the adaptor and if the same symptom persists, please consult with our representative.
➡ We recommend using the company’s adaptor.

There is a high chance that the printer is broken.
➡ Please consult with our representative.

Reset to default. If it’s not resolved, reset to default.
➡ Select NiBP category on the right using the rotary → Select INFLATION SET : 170mmHg→ Select OK

Exchange the cuff and if the symptoms are same, please consult with our representative.

Select the blood pressure shape on the right→ Set the automatic measuring time → select OK

For example : Measurement can taken once every hour if the setup was in intervals of 60 min.

Setup the volume.
➡ Select SpO2 on the right using the rotary→ Select RATE VOLUME→ Select MAIN MENU

Try to exchange the finger probe sensor and if the symptoms persist, please consult with our representative.

Select the human figure on the left using the rotary. →Select ‘ADMIT’ → Select ‘Yes’

Select Gear wheels shape → Select ‘Setup’ → Select ‘System Information’→ Select the wanted Language → Select ‘OK’

Please replace the adaptor and if the same symptom persists, please contact our representative.
➡ We recommend using the company’s adaptor.

If the symptoms are the same after replacing the Finger Probe in use, contact our representative

Menu → Alarm→ Select Alarm ON

➡ Consult our representative

Please exchange the power cord and request for service if the symptoms are same.

Setup the waveform size to 10mm/mv on the left bottom part of the ECG Screen → Setup the waveform speed to 25mm/s →Select the date on top of the ECG screen → Select ‘Basic Setup’ on the left →Select ‘Filter Setup’ → Select LPF 150Hz → Select AC 60Hz → Select ‘Base ON’ → Select ‘Muscle Off’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please replace the ECG cable if there is an extra.
➡If the symptom still does not go away : Please consult with our representative.

Select the date on the top of the ECG Screen → Select the Basic Setup on the left →Setup the date on the menu ‘Date’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please consult with our representative.

Please check if the printing paper is set backwards. (Put the printing paper’s coating side up and place it slightly out of the printer.)

➡ If the symptom still does not go away: Please wipe the TPH part assembled on the printer cover.

➡ If the symptom still does not go away : Please check if the printer cover makes a click sound when it is being shut.

➡ If the symptom still does not go away : Please consult with our representative.

Select the date on top of the ECG screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Setup’ → Click the checkbox on the top left of the screen using a pen → Click the checkbox on the bottom right of the screen using a pen → Select Ok→ Select Exit

➡ If the symptom still does not go away : It needs a full inspeciton.

Even if the device is OFF, the date and time changes due to the internal battery. If the date and time is the same as when it was when turning off, please request for service as the internal battery needs to be charged.

Select ‘Setup’ on the bottom of the screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Screen’ → Select ‘Save On’→ Select Ok→ Select Exit

➡ If the symptom still does not go away → Select ‘Net-Work’ on the left of the screen→Select ‘Data Delete Off’ →Select Ok→ Select Exit

If the symptom still does not go away : Please consult with our representative.

Please exchange the power cord and request for service if the symptoms are same.

Select the date on the top of the ECG Screen → Select the Basic Setup on the left →Setup the date on the menu ‘Date’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please consult with our representative.

Please check if the printing paper is set backwards. (Put the printing paper’s coating side up and place it slightly out of the printer.)

➡ If the symptom still does not go away: Please wipe the TPH part assembled on the printer cover.

➡ If the symptom still does not go away : Please check if the printer cover makes a click sound when it is being shut.

➡ If the symptom still does not go away : Please consult with our representative. 2. Select (6Ch+1rhy) in the list category on the right of the ECG screen → Select ‘Print On’ → Select ‘Ok’

➡ If the symptom still does not go away : Please consult with our representative.

“Setup the waveform size to 10mm/mv on the left bottom part of the ECG Screen → Setup the waveform speed to 25mm/s →Select the date on top of the ECG screen → Select ‘Basic Setup’ on the left →Select ‘Filter Setup’ → Select LPF 40 Hz or 150Hz → Select AC 60Hz → Select ‘Base ON’ → Select ‘Muscle Off’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please replace the ECG cable if there is an extra.

➡If the symptom still does not go away : Please consult with our representative.

Select the date on top of the ECG screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Setup’ → Click the checkbox on the top right of the screen using a pen → Click the checkbox on the bottom left of the screen using a pen → Select Ok→ Select Exit

➡ If the symptom still does not go away : It needs a full inspeciton.

Even if the device is OFF, the date and time changes due to the internal battery. If the date and time is the same as when it was when turning off, please request for service as the internal battery needs to be charged.

Select ‘Setup’ on the bottom of the screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Screen’ → Select ‘Save On’→ Select Ok→ Select Exit

➡ If the symptom still does not go away → Select ‘Net-Work’ on the left of the screen→Select ‘Data Delete Off’ →Select Ok→ Select Exit

If the symptom still does not go away : Please consult with our representative.

Select ‘Setup’ on ‘SPIRO’ top screen of SPIRO screen →Select ‘Basic Setup’ on the left of the screen → Select ‘FVC Graph All’ → Select ‘Ok’ → Select ‘Exit’

Please exchange the power cord and request for service if the symptoms are same.

Select the date on the top of the ECG Screen → Select the Basic Setup on the left →Setup the date on the menu ‘Date’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Check if the LAN cable light is on.

➡ If the symptom still does not go away : Please consult with our representative.

Please check if the printing paper is set backwards. (Put the printing paper’s coating side up and place it slightly out of the printer.)

➡ If the symptom still does not go away: Please wipe the TPH part assembled on the printer cover.

➡ If the symptom still does not go away : Please check if the printer cover makes a click sound when it is being shut.

➡ If the symptom still does not go away : Please consult with our representative.

Setup the waveform size to 10mm/mv on the left bottom part of the ECG Screen → Setup the waveform speed to 25mms →Select the date on top of the ECG screen → Select ‘Basic Setup’ on the left →Select ‘Filter Setup’ → Select Base 0.2Hz → Select AC 60Hz → Select 40Hz or 150 Hz -→ Select ‘EMG Off’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please replace the ECG cable if there is an extra.

➡If the symptom still does not go away : Please consult with our representative.

Select ‘Setup’ on the bottom of the screen → Select ‘Record’ on the left of the screen → Select ‘Diagnosis Professional or Standard’ → Select Ok→ Select Exit

Select ‘Setup’ on the bottom of the screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Screen’
→ Click the checkbox on the top right of the screen using a pen → Click the checkbox on the top left of the screen using a pen→ Click the checkbox on the bottom left of the screen using a pen → Click the checkbox on the bottom right of the screen using a pen → Select Ok→ Select Exit

➡ If the symptom still does not go away : It needs a full inspeciton.

To save, press the ‘Auto’ button to start the inspection

➡ If the symptom still does not go away :Select ‘Setup’ on the bottom of the screen → Select ‘Record’ on the left of the screen → Select ‘ECG Store Yes’ → → Select Ok→ Select Exit

➡If the symptom still does not go away: Select date on the bottom of the ECG screen→ Select Network on the left of the screen→ Select ‘Data Delete Off’→ Seleck OK-→Select Exit

➡ If the symptom still does not go away : Due to no memory, select ‘Main’ on the bottom of the screen → Select File→ Select the data that is unecessary and click ‘Delete’

Select ‘Setup’ on the bottom of the screen → Select ‘ECG” on the left of the screen→ Select ‘Print’ → Select ‘Beat Form Off’ → Select OK -→ Select Exit If the symptom still does not go away :Select ‘Setup’ on the bottom of the screen → Select ‘ECG’→ Select ‘Print’ → Select ‘Paper Size A4’ → Select Ok

Even if the device is OFF, the date and time changes due to the internal battery. If the date and time is the same as when it was when turning off, please request for service as the internal battery needs to be charged.

Select ‘Setup’ on ‘SPIRO’ top screen of SPIRO screen →Select ‘Basic Setup’ on the left of the screen → Select ‘FVC Graph All’ → Select ‘Ok’ → Select ‘Exit’

Select ‘Setup’ on the bottom of the SPIRO screen→ Check the device version (ex. 2.25) 1. If the device’s version is over 2.25

➡ If the handle is an USB type → Select ‘Setup’ on the bottom of the SPIRO screen → Select ‘lung capacity (ECG)’ on the left of the screen-→ Select ‘Handle Type USB’ → Select ‘Ok’ → Select Exit

➡ If the handle is a serial type → Select ‘Setup’ on the bottom of the SPIRO screen → Select ‘lung capacity (ECG)’ on the left of the screen-→ Select ‘Handle Type Serial’ →Select ‘Ok’ → Select Exit

➡ If the symptom still does not go away : Please consult with our representative.

Please exchange the power cord and request for service if the symptoms are same.

Select ‘Setup’ on the bottom of the ECG screen→ Setup the date on the menu ‘Date’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please consult with our representative.

Setup the waveform size to 10mm/mv on the left bottom part of the ECG Screen → Setup the waveform speed to 25mm/s →Select ‘ECG’ on bottom of the screen → Select Base 0.2Hz→ Select AC 60Hz → Select 40Hz or 150 Hz -→ Select ‘EMG Off’ → Select Ok→ Select Exit

➡ If the symptom still does not go away : Please replace the ECG cable if there is an extra.

➡If the symptom still does not go away : Please consult with our representative.

Select ‘Setup’ on the bottom of the screen → Select ‘Basic Setup’ on the left of the screen → Select ‘Touch Screen’ → Click the checkbox using a pen → Select Ok→ Select Exit

➡ If the symptom still does not go away : It needs a full inspeciton.

To save, press the ‘Auto’ button to start the inspection

➡ If the symptom still does not go away :Select ‘Setup’ on the bottom of the screen → Select ‘System’ → Select ‘AUTO’ key → Select ‘Store’ ON

➡ If the symptom still does not go away :Select ‘Setup’ on the bottom of the screen → Select ‘File’ → Select ‘Export’ on the left → Keep delete disabled

➡ If the symptom still does not go away : Since there is no memory space, click ‘GO TO’ on the bottom of the ECG screen→Select ‘File’ → Select uneccesary data and click ‘delete’

Even if the device is OFF, the date and time changes due to the internal battery. If the date and time is the same as when it was when turning off, please request for service as the internal battery needs to be charged.

Select ‘Setup’ on ‘SPIRO’ top screen of SPIRO screen →Select ‘Basic Setup’ on the left of the screen → Select ‘FVC Graph All’ → Select ‘Ok’
→ Select ‘Exit’

Take out the handle and put it back on to see if the symptom went away.
If not please consult with our representative.

Please replace the adaptor and if the same symptom persists, please contact our representative.
➡ We recommend using the company’s adaptor.

Please check if the printing paper is set backwards. (Put the printing paper’s coating side up and place it slightly out of the printer.)
➡ If the symptom still does not go away: Please wipe the TPH part assembled on the printer cover.
➡ If the symptom still does not go away : Please check if the printer cover makes a click sound when it is being shut.
➡ If the symptom still does not go away : There is a chance that the printer is broken.

If the symptoms persist, please contact our representative.

Select MAIN MENU on the bottom left → Select ‘System’→ Select ‘Factory’ → Input password: ( for example: if today is December 12th, input 1212) and press ‘OK’→ If TOCO is #1, setup TOCO new probe ON or if TOCO is #2, setup TOCO new probe OFF →Select EXIT
➡ If the symptoms persists :

Please exchange the TOCO and if symptoms still persist, please contact our representative.

Please exchange the US and if symptoms still persist, please contact our representative.

Select MAIN MENU on the bottom left → Select Preset → Input password: 1234 → Select Alarm Limit → Select EXIT

Even if the device is OFF, the date and time changes due to the internal battery. If the date and time is the same as when it was when turning off, please request for service as the internal battery needs to be charged.

Please replace the adaptor and if the same symptom persists, please contact our representative.
➡ We recommend using the company’s adaptor.

Please check if the printing paper is set backwards. (Put the printing paper’s coating side up and place it slightly out of the printer.)
➡ If the symptom still does not go away: Please wipe the TPH part assembled on the printer cover.
➡ If the symptom still does not go away : Please check if the printer cover makes a click sound when it is being shut.
➡ If the symptom still does not go away : There is a chance that the printer is broken.
Please check if the printer cover makes a click sound when it is being shut.

Please exchange the TOCO and if symptoms still persists, Please consult with our representative.

Please exchange the US and if symptoms still persists, Please consult with our representative.

Please contact our representative.